Valsen Call Center (VCC)

Valsen Call Center (VCC) is here to support you as you build loyalty, meet high service expectations, and differentiate products and services from competitors. We shall pair up the right agent with your highest value caller, offer more choice and convenience in communication and account management, and deliver consistent service across all channels, site locations or branches.

Our Call Center services include:

• 1. Best-in-class customer experience
  2. Drive revenue and enable cross-sell to customers
  3. Reduce operational costs and improve efficiency
  4. Highest level of disaster recovery available
  5. Integrate with CRMs and core financial systems
  6. Support interactions via Social Media and multi-channel sources

Our remarkable 24-hour call center, offers services that quickly meets the needs of customers worldwide. The Call Center solutions at VCC include:

• 1. A Multi-lingual Call Center
  2. An Inbound Call Center
  3. An Outbound Call Center
  4. Innovative Call Center Technology
  5. An On-site Contact Center